Privacy Policy

Last updated: May 5, 2025

1. Introduction

Alexander Apartments ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation
• Register for an account
• Fill out a contact form
• Subscribe to our newsletter
• Request customer support

The personal information we collect may include:

• Name, email address, phone number, and postal address
• Payment information (processed through secure third-party payment processors)
• Date of birth and identification documents (for booking verification)
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on those pages
• Time and date of your visit
• Other statistics

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage your bookings and reservations
• Provide and maintain our services
• Respond to your inquiries and fulfill your requests
• Send administrative information, such as booking confirmations and updates
• Send marketing communications (with your consent)
• Improve our website and services
• Protect against fraudulent or unauthorized transactions
• Comply with legal obligations

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you. Cookies are small text files that are stored on your device when you visit our website. They help us recognize your device and remember certain information about your visit.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our website
• Functionality cookies: Enable us to personalize content for you
• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

7. Third-Party Services

We may use third-party service providers to help us operate our business and administer activities on our behalf, such as payment processing, email delivery, hosting services, and customer support. These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

AXG
ul. Graniczna 29
40-017 Katowice
Email: ap (at) axg.pl
Phone: +48 795 888 999